Legal
Privacy notice
This is a general privacy notice for the Lupin Systems website. It explains how personal information may be handled when you visit this website or contact us.
Information we collect
We may collect information you provide, such as your name, organisation, role, email address, telephone number and the contents of an enquiry. The website may also generate technical information such as IP address, browser type, device information, pages visited and approximate visit times.
How information may be used
Information may be used to respond to enquiries, arrange demonstrations, provide requested information, support customer relationships, administer and improve the website, maintain security, comply with legal obligations and communicate about relevant products or services where permitted.
Disclosure
We may disclose information to service providers that help operate the website or deliver business services, to professional advisers, or where required or authorised by law. We do not disclose personal information more broadly than reasonably necessary for the relevant purpose.
Security and retention
We use reasonable administrative, technical and organisational measures intended to protect personal information. No internet transmission or storage system is completely secure. We retain information only for as long as reasonably needed for the purpose for which it was collected, business recordkeeping and applicable legal requirements, then take reasonable steps to delete or de-identify it.
Access and correction
You may ask to access personal information we hold about you or request that inaccurate information be corrected. We may need to verify your identity and may decline a request where permitted by law, in which case we will explain the reason where appropriate.
Cookies and analytics
The website uses essential Rails session and security mechanisms where required. When configured, Lupin Systems uses Plausible Analytics, a cookie-free analytics service, to understand aggregated page usage without writing individual visitor records to this application’s database. Plausible may process technical request information to provide its reporting service. You can also control browser storage and network requests through your browser settings.
Questions and complaints
If you have a privacy question, want to make a request or believe your information has been mishandled, contact Lupin Systems with enough detail for us to investigate. We will review the matter and respond within a reasonable time. If you remain dissatisfied, you may have the right to contact the relevant Australian privacy regulator.
Contact Lupin Systems